Frequently Asked Questions

Draft for review. Replace every bracketed detail before publishing. This page is not legal advice.

How do I place an order?

Choose a product, review its options and availability, add it to your bag, then complete checkout.

Can I request custom names, messages or printed designs?

Yes, for selected products. Customisation requests are arranged through WhatsApp only so we can confirm the details and artwork with you.

Can I add a gift-card message?

If the product offers this option, enter a short message on its product page. The message is optional.

How much is delivery?

Delivery charges depend on the selected area and are shown at checkout before you confirm the order.

When can I receive my order?

Choose one of the available dates at checkout. The earliest available date reflects the preparation notice configured by Aya Cocoa.

What if there is a problem with my order?

Contact us through [WhatsApp/contact] with your order number and details. See Returns & Refunds for the review process.

How should I store the chocolate?

Follow the product packaging instructions. Unless the packaging says otherwise, store it away from direct sunlight, heat and humidity.